BGan data tips

Data services are a core component of Inmarsat’s BGAN offering and there are a few basic hints and tips to help end-users connect with ease.

Two key points to check before trying to connect are:

• Your SIM card has been activated for data services
• The correct Access Point Name (APN) is found within the BGAN LaunchPad software or, the web interface being used.

To check the SIM card is activated for BGAN data services, end-users are advised to contact the Inmarsat service provider who supplied the SIM when the BGAN was sold.

The correct APN will be given to the end-user by their service provider. To check this APN has already been selected on the LaunchPad, click on the LaunchPad toolbar and select “BGAN Services”. Then, in the BGAN Services menu, click “LaunchPad APN options”.

Web interface users should consult their user terminal manual for further instructions on checking their APN.

As an alternative to the Inmarsat LaunchPad, there are several web interfaces that are available with the different BGAN manufactured models – such as Thrane & Thrane, HNS and Addvalue. These web interfaces can be accessed via your computer’s web browser.

There are numerous APNs, advises Inmarsat’s customer support team. A common problem is that the APN may have been misspelt. This often happens if the APN has been keyed in manually.

Source: Inmarsat